Frequently Asked Questions
Everything you need to know about our high-performance laser solutions.
What is the typical shipping timeframe for Monport laser machines?
Most orders are processed within 1-2 business days. Shipping within Canada typically takes 5-7 business days depending on your location and the size of the unit.
Do you offer technical support for machine setup?
Yes, we provide comprehensive technical support via email and video consultations to help you calibrate your laser and master the software.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through select providers.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large-scale machinery.
Are Monport machines compatible with LightBurn software?
Most of our CO2 laser engravers are fully compatible with LightBurn, though some entry-level models may require specific mainboard upgrades.
Do the products come with a warranty?
All Monport machines include a 1-year limited warranty covering manufacturing defects and core electronic components.